Hand Scanner Reliability

This comment was submitted to us and it highlights an issue that has affected many members of the workforce.

"I, like so many others, have been given a second verbal warning stating that I did not hand scan in, but I did hand scan out. I work @ Pier C and I scan in in the break room, which by the way, has no camera to prove my hand scan was or was not legitimate . There were at least 20 screeners plus 15 BDO's who were scanning in at the same time. I have filed a grievance with the union and will go in to try to make some sense of this with HR. I need to be able to come to work and do an outstanding job each 8 hour shift and I should NOT have to worry about my hand scan. Has this scanner always functioned properly? (It might also be noted that I have perfect attendance....well, up to this point.)"