Well, only time will tell. We can tell you this: after the incident the TSO involved was to have a meeting with Anthony Nguyen and Curtis Boggs. Nguyen pulled the typical stall tactic of trying to claim he was too busy to attend, so he palmed it off on one of the floor supervisors.
Apparently Curtis Boggs was reprimanded by an STSO from the SCC as well as Terence Cunningham before this meeting even took place. At the meeting Curtis Boggs said to the TSO he abused, "I would like to apologize over the phone, but since I'm not that kind of person, here I am and I wanna apologize personally. I wanna apologize for yelling at you."
The floor supervisor who mediated the meeting gave Curtis Boggs a verbal and written warning and it is going on file. The TSO received a copy of the incident report as well.
The TSO feels vindicated and got what they wanted and all we can say is congratulations!
Hopefully we all can learn from this TSO. Do not allow superiors to abuse you. You do not have to take it. If it happens, be professional and not make a scene. Be proactive and take the necessary actions to resolve it to your satisfaction. We're all people and we all make mistakes. Sometimes those mistakes need to be resolved formally and other times not so.
A blog dedicated to the TSOs, LTSOs, and BDOs at San Francisco International Airport that work for Covenant Aviation Security, LLC (CAS).
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