A relatively new TSO at West checkpoint had to screen a passenger with a brace on a leg wearing very tight fitting pants. Being relatively new the TSO asked their Lead about what to do in this situation. The Lead tells the TSO what to do and the TSO does it.
About an hour or so later, the TSO tells their STSO, Anthony Sanz, about it so that they could get some further and future clarification. Now here is where the story gets ridiculous. Most STSOs would calmly explain to the TSO the proper procedure. If the TSO actually deviated from that procedure the supervisor would probably just tell them to make certain they do it that way in the future. Well, you can only imagine what Sanz did!
Instead of doing precisely what we described above, Sanz instead freaked out and called the SCC explaining to them that he thinks they have a breach! Of course, now local TSA has to get involved and incident reports have to be filled out and so forth. Long story short, the incident became a non-incident. After much over-reaction, no planes were called back, no terminals were closed. What a way to make a TSO feel comfortable coming to you asking you about something, huh?
Now that the interviews for checkpoint supervisor position have started, let's hope that they pick someone with a little more depth of thinking than said Mr. Sanz. Then again, we still have supervisors around that force PWDs to remove their shoes.
A blog dedicated to the TSOs, LTSOs, and BDOs at San Francisco International Airport that work for Covenant Aviation Security, LLC (CAS).
What? no incident? no drama? I want all the actions!! I want all the planes to be called back from the sky and do all the emergency landings, and terminal closure cause a CAS supervisor think a breach had happened. I am disappointed, now we can't poke fun on how silly/incompetent some of the CAS supervisors are. Why is SCC doing the right thing to talk him out of it?? Sigh.....
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