It is obvious that the current level of effort put forth by the workforce is not quite what Covenant wishes it to be. They want us to smile and be more tolerant.
Management is just in denial and refuses to admit that the workforce has responded in a way that doesn't give Covenant what it wants. Jeff: it comes down to "Production versus Potential." A workforce that is appreciated and respected for their contributions is more motivated to put forth a better effort!
Jeff Pugh has reportedly stated that we can have a raise or we can have our parking back, but we can't have both! For a company that is trying to get the workforce to be more courteous and customer friendly that approach just will not do. We find this to be an extremely arrogant and rigid position.
Once again, the quality of the only product that Covenant is able to provide can only be raised to a higher level by management improving morale. Stop the threats and intimidation!
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